Winter Update: The surgery is pleased to announce that the new E-consult booking system is now in operation and can be used for all routine appointments. To access the E-consult system go to the surgery website – www.littlewalthamsurgery.co.uk and click the online consultation button and complete the form which will be sent automatically to the surgery. It will be triaged, and you will either receive a phone call or a booking link. The phone booking system is available for urgent cases that need to be seen on that day or for people unable to access the online service. Work continues on the new design for the website making it clearer and simpler to use. As we enter the season of goodwill, which unfortunately coincides with an increase in ailments such as coughs and colds please, in the first place, consult the pharmacists for advice. The surgery is empathetic to peoples’ need to feel listened to and understood and is aware that some of the systems and boundaries that the surgery is legally required to abide by, can seem unnecessary and frustrating, so please be patient with us and respect that we are doing our best to meet all your needs. For any concerns, questions or suggestions on issues relating to the running of the surgeries then please contact the PPG on lw.gn.ppg@hotmail.com and we will get back to you.